At CaptCan Comics, we aim to make sure every order arrives safely and exactly as expected. While most purchases are final sale, we will always work with you if something arrives damaged or incorrect.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us before it ships. We can usually help, depending on where your order is in our packing process.

Damaged or Incorrect Items

If an item arrives damaged or differs from what you ordered, contact us within 3 business days with clear photos of:

• the item
• the packaging
• the shipping label

We will review the issue and offer a replacement, refund, or store credit, depending on availability.

Returns

We accept returns only when authorised by our team (e.g., wrong item, significant error). Items must be returned in the same condition they were received and packaged securely. Return shipping may be covered by us depending on the situation.

Items Not Eligible for Refund or Return

• Pre-Sales (Pre-Orders)
• Special orders
• Consignment items
• Items accurately described and shipped in the condition shown/scanned

If you’re ever unsure, just reach out — we’re here to help.

Pre-Sales allow you to reserve upcoming new releases before they arrive at our warehouse.

Release Dates & Cover Art

Release dates are set by publishers and may change without notice. Cover art and variants may also change prior to publication.

Condition Guarantee

We do not ship Pre-Orders graded lower than NM-.
If our distributor ships damaged copies, your shipment may experience a short delay while we wait for replacements.

Shipping With Other Items

If your order contains both in-stock items and Pre-Sales, the full order will ship when the Pre-Sales are released.
To ship items separately, please place separate orders.

All Pre-Sales Are Final Sale

Due to the nature of publisher ordering and allocation, Pre-Sales cannot be cancelled or refunded once placed — unless the title is cancelled, severely allocated, or cannot be supplied, in which case we will issue a refund.

Local Pickup

Pre-Orders cannot be picked up before the official release date.

CaptCan Comics Inc. (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information while you use our website and services.

Information We Collect

We may collect the following information to process your orders and improve your experience:

• Name and contact information
• Shipping and billing addresses
• Order history and payment details (processed securely through Shopify/our payment processors)
• Device and usage data, such as IP address, browser type, and cookies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate about your purchases
• Improve our website and services
• Send marketing emails if you choose to opt-in

We do not sell your personal information.

Sharing Information

We share information only with trusted service providers such as:

• Payment processors
• Shipping carriers
• Shopify and related apps used to run our store

We may also disclose information if required by law.

Security

We use industry-standard security measures to protect your information, though no method is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Updates

This policy may be updated from time to time. Updates will be posted on this page.

By using www.captcancomics.ca (the “Site”), you agree to the terms below.

Use of the Site

You agree to use the Site responsibly and in compliance with applicable laws. You may not attempt to interfere with the Site’s operation or access systems without authorization.

Accounts

If you create an account, you are responsible for maintaining the security of your login information and all activity under your account.

Intellectual Property

All text, images, product information, logos, and other content on the Site belong to CaptCan Comics Inc. and may not be reproduced without permission.

Third-Party Services

Our store operates through Shopify and may link to other websites. We are not responsible for third-party content or policies.

Limitation of Liability

The Site and its content are provided “as is.” We are not liable for indirect or consequential damages arising from use of the Site.

Indemnification

By using the Site, you agree to indemnify and hold harmless CaptCan Comics Inc. from claims arising from your misuse of the Site or violation of this agreement.

Governing Law

This Agreement is governed by the laws of Ontario, Canada.

Changes

We may update this Agreement at any time, and continued use of the Site indicates acceptance of any changes.