CAPTCAN COMICS POLICIES
Please note that posted release date is subject to change, and the cover art solicited for Pre-Sale Products may not be final. All pre-orders are final and non-refundable.
We will not ship pre-order books that are less than NM- (Near Mint Minus condition). There are extremely rare exceptions where damages are accross a large portion of the print run, and undamaged replacements are not available to us. In the event of damages caused by our distributor, there may be delays in shipping while we await replacements.
For customers who choose to pick up their orders, new books will not be distributed prior to the release date, regardless of any requests.
If you experience buyer's remorse within seven days of purchasing your order, please contact us to initiate our refund process.
Refunds can be issued prior to the order shipping, but will be subject to a restocking fee of 15%.
Once the order has shipped, all sales are final, and returns will be accepted at our discretion.
In the extremely rare event that you receive damaged products, please contact us directly with photos of the damaged products and packaging so we can contact the Mail Carrier and resolve the problem for you.
Please note that all Pre-Orders and Special Order Items are final and cannot be cancelled or refunded, before or after release.
1. Personal Information
Personal information is any information that can identify you as an individual. This includes your name, address, phone number, email address, and payment information. We collect personal information when you: Register an account with us Place an order Contact us for customer support Subscribe to our newsletter Participate in a survey or promotion We use this information to: Process and fulfill your orders Send you order confirmations and updates Respond to your inquiries and customer support requests Send you marketing and promotional materials Conduct market research and improve our products and services
3. Sharing Your Personal Information
We do not store your personal information on our own servers. Instead, we use Shopify to power our online store, and they store and process your personal information on our behalf. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site--you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include: Storing your personal information on secure servers managed by Shopify Encrypting your payment information during transmission Limiting access to your personal information to employees who need to know it to fulfill your orders or provide customer support Regularly reviewing and updating our security measures However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Access and Correction
You have the right to access and correct your personal information in our possession. You can do this by logging into your account or contacting us at CaptCan Comics Inc, located at 466 Elgin Street, Brantford Ontario. We may require additional information from you to verify your identity before providing you with access to your personal information.
11. Contact Us