Shipping policy

Last updated: October 10, 2026

Shipping rates by box size and destination are on our Shipping page.

How the Hold Box works

• Choose "Hold - DO NOT SHIP" at checkout. Once the order is fulfilled, the books are in your Hold Box.
• There is no time limit, no storage fee and no cap on how many books you hold.
• The Hold Box is not free shipping. You pay shipping once, when your box ships, at the rates posted on our Shipping page on that day.
• You can pick up your Hold Box free at our warehouse during store hours.

Your books while we hold them

Books in your Hold Box belong to you. We store them free as a courtesy and look after them the way we look after our own stock.

If a book is lost or damaged while it is in your Hold Box, we make it right: we replace it with an equal copy or refund what you paid for it.

We may close a Hold Box, and ship or refund what is in it, if a payment on the account is disputed or the account is used for fraud.

Requesting shipping

1. Log in and check that every order you want is showing in your Hold Box. Wait at least 24 hours after your last order is fulfilled.
2. Click "Request shipping" on the Ship My Hold page. Submit once.
3. We pack your books and email a shipping invoice within 1 to 3 business days. Check your spam folder.
4. Pay the invoice and we ship.

A request covers everything in your Hold Box at that moment. We can't split a box, and a request can't be changed or cancelled once it is submitted. Books that arrive later go into your next Hold Box.

Once your box is packed, it stays packed. The shipping invoice remains owing, and the box ships as soon as it is paid.

When an order of yours ships on its own, we include everything waiting in your Hold Box in the same shipment.

Pressing and CGC submissions for books in your Hold Box must be arranged at least 48 hours before you request shipping.

Shipping

• We ship by Canada Post and UPS. Every shipment is tracked, and tracking is emailed when it leaves.
• Most orders ship within two business days. Carriers don't pick up from us on weekends.
• Delivery times are the carrier's estimates. Carrier strikes, weather and customs delays are outside our control. During a disruption we may hold shipments or switch carriers.
• Orders over $100 ship with signature required.
• Books are bagged and boarded and packed in a rigid mailer or box.

If a parcel doesn't arrive

We are responsible for your parcel until the carrier records delivery at the address you gave us. After that, it is in your hands.

If tracking stalls or your parcel hasn't arrived, tell us within 30 days of the shipping date. We open a trace with the carrier. If the carrier confirms the parcel is lost, we replace the books when we can and refund you when we can't.

If a parcel comes back to us because the address was wrong, or it was refused or not collected, you pay to ship it again. If you would rather have a refund, it is less the original shipping and a 15% restocking fee.

US and international orders

• US orders ship by UPS. UPS does not deliver to PO boxes.
• A $10 UPS brokerage fee applies. Duties and import taxes, if charged, are set by US customs and collected by the carrier. They are your responsibility.
• We declare every shipment at its full value and can't mark orders as gifts.
• A parcel refused because of duties or fees is treated as a refused parcel.
• For destinations outside Canada and the US, contact us for a quote before ordering.

Damaged or incorrect books

Contact us within 3 business days of delivery or pickup with photos. See our Refund policy for the full process.

Questions: orders@captcancomics.ca or (519) 770-9875.